BIZZ BUZZ. Basics for Business: Show your staff you care and create company loyalty. You drive up to a local restaurant on a warm fall day and see a group of employees from a near-by business enjoying an outdoor lunch together. "What's the special occasion?" you wonder Instead of gathering in the company's crowded break room for brown bag sandwiches from home today, they're celebrating success. After an especially productive week of work, their manager is treating them to a m

Bizz Buzz: Basics for Business. Just one employee without customer service skills can kill a business over night. Take the case of the clerk who doesn't look up from her phone while a consumer waits to make a purchase. That's not only rude, but it's also bad for business. Yet, it's all too common in today's digital world. What's the solution for keeping counter people alert and ready to work? It's training, of course. Before each new employee's first day on the job, talk to t